Technological innovations and regulatory changes are transforming communications in government agencies and public safety organizations, as well as in security-relevant areas of the private sector.
Cloud-based unified communication (UC) solutions are increasingly being used in the public sector, especially in areas with customer contact.
At the same time, communication is also increasingly multimedia-based, with the help of the corresponding control center software, in control and emergency call centers. This includes not only voice, radio, text and video messages, but also the metadata associated with each incident. Communication must be documented in a secure manner and quickly reconstructed if necessary.
React optimally in emergencies and reconstruct last calls in a flash and at the push of a button.
through recording of all communication channels
for a quick overview of crisis situations
for automatic detection of trends
through recording control in case of threats
A standard-compliant recording of your emergency communication increases the efficiency of its event analysis and documentation and uncovers potentials in the area of process improvement.
Neo Suite as control center software offers an integrated solution to cover all requirements in the area of public safety. Whether it is the complete documentation and reconstruction of communication in control and emergency call centers, or for support in the context of threat scenarios within companies.