Strategic collaboration of recording experts in the contact center market
After numerous joint references, the French service company NXO and the German software and cloud provider ASC Technologies AG are now taking the next step by launching a new offering to address the compliance challenges of cloud-hosted communications solutions. The combination of ASC's advanced conversation recording technologies and NXO's expertise as a recognized integrator in the world of contact centers and corporate communications allows greater market opportunities. The collaboration enables the two companies to provide service offerings around integrated solutions for corporate customer relations platforms.
Mitel Interaction Recording, Quality Management & Speech Analytics powered by ASC
ASC Technologies AG is a Premier Sponsor at the Mitel Next 2021 event which takes place on 22nd to 25th of February. Mitel partners with ASC to deliver enterprise grade recording and WFO for its customers world-wide. At Mitel Next 2021, ASC will showcase its Interaction Recording, Quality Management, Coaching & Learning and Speech Analytics solutions. Mitel WFO powered by ASC is an integral part of Mitel’s Customer Experience Solutions offered across Mitel’s on-site and cloud communications solutions, namely MiCloud Flex and MiCloud Connect. In a keynote session, ASC will be presenting how to empower employees with Mitel WFO solutions that are proven to improve both the efficiency of the organization as well as the quality of the customer experience.
Bringing compliancy call recording to certified Microsoft Teams Contact Center
Anywhere365® and ASC Technologies announce their strategic partnership. Anywhere365®, the world’s first certified Microsoft Teams Contact Center, will extend its Azure based Dialogue Cloud Platform with ASC’s certified compliance recording app ASC Recording Insights, combining two market leading solutions in one omnichannel dialogue management platform.
Legally compliant recording in Teams - just one click away
The German software company ASC Technologies AG today announced that its app for compliance recording, ASC Recording Insights, has obtained the Microsoft Teams certification. The Teams-integrated app captures communication and saves it in Microsoft Azure to satisfy legal compliance stipulations of MiFID II, Dodd-Frank or HIPAA.