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Secure Recording for Public Safety Organizations

Public Safety 

Secure recording and playback of critical communications 

Protection for people and assets

Technological innovations and regulatory changes are transforming communications in government agencies and public safety organizations, as well as in security-relevant areas of the private sector.

Cloud-based unified communication (UC) solutions are increasingly being used in the public sector, especially in areas with customer contact.

At the same time, communication is also increasingly multimedia-based, with the help of the corresponding control center software, in control and emergency call centers. This includes not only voice, radio, text and video messages, but also the metadata associated with each incident. Communication must be documented in a secure manner and quickly reconstructed if necessary.

Public Safety

Use Cases

React optimally in emergencies and reconstruct last calls in a flash and at the push of a button.

Seamless recording of communication

through recording of all communication channels

Instant conversation reconstruction

for a quick overview of crisis situations

Automatic call categorization

for automatic detection of trends

Threat call recording

through recording control in case of threats

Public Safety

Typical Requirements

Converting data volumes into valuable knowledge through powerful control center software

A standard-compliant recording of your emergency communication increases the efficiency of its event analysis and documentation and uncovers potentials in the area of process improvement.

Reliable recording

  • Omni-channel recording (incl. radio)
  • Fast access
  • High availability
  • True multi-tenancy

Artificial Intelligence

  • Automatic call categorization
  • Fast prioritization
  • Real-time alerting for emergencies
  • Keyword and phrase recognition

Public Safety

Our Solutions

Critical communication recording and analysis solutions

Neo Suite as control center software offers an integrated solution to cover all requirements in the area of public safety. Whether it is the complete documentation and reconstruction of communication in control and emergency call centers, or for support in the context of threat scenarios within companies. 

Services for recording and analyzing public sector communications

As a cloud service, Recording Insights records voice, chat and video communications from government agencies and public safety organizations and can analyze them using artificial intelligence when needed.

Proven Quality